Legal
Refund Policy
Last updated: July 2026
1. Overview
This policy covers subscriptions purchased on desksquattaz.com via Dodo Payments. Questions? hello@desksquattaz.com — we aim to be fair.
2. Cancellation
Cancel anytime at desksquattaz.com/account (Manage billing) or by emailing us. Cancellation takes effect at the end of the current billing period. You keep access until then. No cancellation fees.
3. Refund eligibility
We offer refunds when:
- Within 7 days of first charge — if you have not meaningfully used paid features, full refund on request.
- Accidental renewal — contact us within 7 days of an unintended renewal charge.
- Significant outage — service unavailable more than 48 consecutive hours in a billing period: prorated refund on request.
- Duplicate charges — refunded promptly.
EU / EEA: You may have a 14-day withdrawal right. If you requested immediate access and confirmed the waiver at checkout, that right no longer applies (see Terms §6). Nothing here limits mandatory consumer rights in your country.
4. Non-refundable situations
- Requests more than 30 days after the charge (unless law requires otherwise).
- Mid-period cancellation without a qualifying reason — access continues to period end.
- Accounts suspended for Terms violations.
5. How to request a refund
Email hello@desksquattaz.com with subject Refund Request, and include:
- Account email
- Approximate charge date and amount
- Brief reason
We aim to reply within 2 business days. Approved refunds go to the original payment method (typically 5–10 business days).
6. Payment processor
Web subscriptions are processed by Dodo Payments. Their policies may apply in addition to ours. We do not sell through Apple App Store, Google Play, or the Microsoft Store.
7. Statutory rights
Nothing in this policy affects mandatory consumer protection rights in your country of residence.
8. Changes
We may update this policy. The date at the top reflects the latest revision. Continued use after a change constitutes acceptance.